Forcelink News And Research
Feb 27
Field Service ManagementSaaS vs On-Premise: Why the Cloud Is Reshaping Modern ERP Software
Cloud-based ERP is changing how organisations manage operations, offering faster deployment, lower infrastructure demands, and greater flexibility than traditional on-premise systems. This article explores why SaaS ERP is becoming the preferred choice for modern businesses looking to scale, adapt, and stay connected.
Nov 5
Field Service ManagementChoosing field service management in South Africa: 9 questions to ask
Choosing a field service management solution in South Africa means assessing how it will support your teams, processes and working conditions. Things like offline functionality, safety procedures, integration and ongoing support all deserve attention, alongside the operational improvements you want to achieve.
Oct 29
Field Service ManagementUtility field service management: 5 things teams should consider
A burst pipe, an equipment fault and a scheduled inspection can compete for the same crews, vehicles and attention. Coordinating these demands means overseeing complex work across dispersed assets, with different skills and resources required for each job.
Oct 27
Field Service ManagementOffline Field Service Management: 7 Capabilities to Look For
Field work doesn’t always happen within reach of a reliable mobile connection. Utility crews may operate at remote substations, pump stations or dispersed infrastructure sites. Facilities technicians regularly work in basements, plant rooms, parking structures and other areas where signal is weak or unavailable.
Oct 26
Forcelink News & UpdatesIntroducing Global Search in Forcelink: Find What You Need, Faster
Finding the right information in a complex operational environment should be simple. That’s why we’re introducing Global Search in Forcelink - a new way to help users find records, navigate the platform and access information more easily from one place. Global Search brings together a modern, unified search experience across Forcelink, combining intelligent record search, navigation and AI-powered assistance in one place.
Oct 26
Forcelink News & UpdatesIntroducing New AI-Powered Interaction with Mobix Across Forcelink
Bringing more intuitive, intelligent AI interaction to your back-office and field service operations. Mobix is evolving to give users a more natural way to interact with Forcelink. Instead of relying only on menus, modules and screens to complete tasks, users will increasingly be able to tell Mobix what they want to do and use AI to help carry out actions within the platform.
Oct 20
Field Service ManagementHow Field Service Management Software Integrates with ERP Systems
What happens in the field has implications across the wider business. A completed work order can affect areas such as inventory, asset records, labour costs, customer billing and financial reporting. When field service management software and back-office systems cannot exchange this information effectively, organisations are left with duplicate data capture, manual reconciliation and gaps between what happened in the field and what appears in their core business systems. Fiel
Oct 20
Field Service ManagementWhat Is Field Service Management and Why Does It Matter?
Field service management (FSM) is how an organisation plans, assigns, carries out and monitors work performed by teams at customer sites or across dispersed assets and infrastructure. A completed job can affect far more than the work schedule. Parts may need to be replenished, an asset record updated, a service level checked and an invoice raised. Managing field work effectively means keeping that information connected as the job moves between the office, the team on site and
Oct 8
AI, Automation & IoTAI in 2026: Current Trends and What Could Come Next
When we last looked at current trends in artificial intelligence in 2024, generative AI was experiencing a period of rapid development. Large Language Models (LLMs), Natural Language Processing (NLP), increasingly autonomous systems and more personalised AI were beginning to change how people interacted with technology. We also explored the distinction between Artificial Narrow Intelligence (ANI), Artificial General Intelligence (AGI) and Artificial Superintelligence (ASI), a
Oct 2
Field Service ManagementIs Field Service Management Software Actually Worth It?
For organisations managing field teams, adopting new software is rarely just a technology decision. It affects processes, employees, customers, existing systems and, ultimately, operational costs. So, is Field Service Management (FSM) software actually worth it? FSM software can be worth the investment when the operational savings and service improvements outweigh its implementation and running costs. Its value commonly comes from reducing administration and repeat visits, im
Sep 17
Industry Insights7 Fire Response Challenges and How Digital Field Service Solutions Can Help
Fire response organisations operate in one of the most time-sensitive and high-risk service environments. Whether managing private firefighting, emergency response, fire safety inspections or equipment servicing, these organisations are expected to respond quickly, meet stringent response targets, remain compliant, protect assets, support clients, and produce reliable records under pressure. As fire operations become more sophisticated, delays in information flow, disconnect
Sep 2
Field Service ManagementWhy Water Utilities Need Real-Time Visibility Across Field Operations
Water utilities manage some of the most essential services in any city. When infrastructure fails, the impact is immediate: residents lose access to water, contact centres come under pressure, field teams need to respond quickly, and operational teams must coordinate repairs across complex networks. Yet many water utilities still rely on outdated, manual processes to manage outage response, maintenance work, material usage, inspections and customer communication. Paper-based
