Industries
Municipal Infrastructure
Connect departments, contractors and citizens on one service delivery platform.
Siloed departments mean slow, invisible service delivery.
When service requests, assets and contractors are tracked separately by each department, residents wait and accountability blurs. Acumen's platforms close the loop from citizen to crew: SPOTTER sees the network, My Smart City lets residents in, Forcelink gets the crew to the asset, and every step is recorded as evidence.
Transparent service delivery
Every citizen request tracked from report to resolution.
Departments working as one
Shared work management across roads, water, parks and more.
Value for money
Contractor performance and spend visible per project and ward.
Infrastructure you can see
Asset condition and history mapped on GIS.
Functionality
Link citizen engagement with field operations
Forcelink integrates with My Smart City to turn resident fault reports into work orders that municipal teams can assign, track and resolve. Residents receive progress updates through My Smart City, keeping them informed while teams manage the work in Forcelink.
Sectors
Service delivery for local government and councils
Municipalities need clear records of service delivery and spending to support accountability to residents, councils and the Auditor-General. Forcelink connects with My Smart City to link resident requests with municipal work, providing a transparent record of each request, the work completed and the associated costs.
