Mobile At Work
Field service, work and asset management for organisations with dispersed assets, mobile teams and customers to serve.
Trusted by 500,000+ users and 200+ clients and partners across Africa, Ireland and the UK
- Developing since 2006
- 500,000+ users
- 200+ clients and partners across Africa, Ireland and the UK
- New clients live in weeks
- ISO 27001 certified · POPIA and GDPR compliant
What sets us apart?
Launched by Acumen Software in 2006, Forcelink was built natively for mobile from day one, long before most ERP vendors gave their field technicians an easily accessible mobile strategy. Its modular architecture can be configured to the unique needs of each organisation, so new clients go live in weeks.
Designed to easily integrate with any existing systems, Forcelink connects with platforms such as SAP, ESRI, Sage, Xero and ServiceNow through standard APIs, SFTP-based data exchanges and custom integration frameworks. Operational teams can manage their own workflows with minimal IT dependency, and every job, asset and contractor action is recorded, timestamped and auditable, giving organisations greater visibility and control over their operations.
Security and compliance
ISO 27001
Certified information security
POPIA
South African data protection
GDPR
EU and UK data protection
Cyber Essentials Plus
UK cyber security certification
Awards and recognition
MTN Business App of the Year
Best Enterprise Solution
BCX Digital Innovation Awards
Top 3 SMEs
UK Tech Exchange
Department for International Trade
One platform, one app, full control
Most field service tools give technicians a cut-down app and keep the real system in the office. Forcelink gives every field team member a single mobile app with the power of the full platform behind it. Work orders, inspections, stock, assets and customer updates all live in one place, so the office sees what the field sees, as it happens.
Unlock operational visibility
Work is assigned and scheduled automatically. Shifts, crews and vehicles are tracked in real time. Every action is logged to an audit trail, and data captured offline syncs and validates the moment a connection returns. Customers, technicians and the back office message each other inside the app, so nothing is lost between phone calls. Forcelink empowers teams to work smarter and faster.
Explore Our Powerful Solutions
Mobile Work Management
Take your entire operation into the field, with seamless online and offline access.
Enterprise Resource Management
Operations, contracts and reporting on one connected platform.
Enterprise Asset Management
Know every asset's condition, history and next service date.
Field Service Management
Schedule, dispatch and track every crew and vehicle in real time.
Project Management
Plan, track and report on projects and portfolios in the field.
Customer Relationship Management
Every customer request, contract and conversation in one place.
Inventory & Materials Management
The right stock, in the right store or vehicle, every time.
Reporting
Live dashboards and regulator-ready reports, without the spreadsheets.
AI Solutions
AI that schedules, inspects, detects and reports, including MOBIX and SPOTTER.
Field Service Solutions for any Industry
Plan work, coordinate teams and keep field and office connected - with workflows customised for your industry.
Forcelink News
Explore the newsroom →
Choosing field service management in South Africa: 9 questions to ask
Choosing a field service management solution in South Africa means assessing how it will support your teams, processes and working conditions. Things like offline functionality, safety procedures, integration and ongoing support all deserve attention, alongside the operational improvements you want to achieve.
Utility field service management: 5 things teams should consider
A burst pipe, an equipment fault and a scheduled inspection can compete for the same crews, vehicles and attention. Coordinating these demands means overseeing complex work across dispersed assets, with different skills and resources required for each job.
Offline Field Service Management: 7 Capabilities to Look For
Field work doesn’t always happen within reach of a reliable mobile connection. Utility crews may operate at remote substations, pump stations or dispersed infrastructure sites. Facilities technicians regularly work in basements, plant rooms, parking structures and other areas where signal is weak or unavailable.
Introducing Global Search in Forcelink: Find What You Need, Faster
Finding the right information in a complex operational environment should be simple. That’s why we’re introducing Global Search in Forcelink - a new way to help users find records, navigate the platform and access information more easily from one place. Global Search brings together a modern, unified search experience across Forcelink, combining intelligent record search, navigation and AI-powered assistance in one place.
Frequently asked questions
Yes. Forcelink supports integration with platforms such as SAP, Esri, Sage, Xero and ServiceNow, as well as SCADA and GIS systems. Forcelink can connect operational data across systems using standard APIs, SFTP-based data exchanges and other custom integration options, helping reduce duplicate data entry and improve visibility. The integration approach depends on your existing systems and requirements.
Yes. Forcelink’s mobile capabilities allow field teams to access assigned work and capture information when connectivity is limited or unavailable. Once a connection is restored, captured information can be synchronised with the central platform, updating office teams on work completed in the field.
Forcelink is designed to be implemented in weeks rather than months. The timeline depends on the solutions selected, the workflows being customised and the integrations required. Its Rapid System Development methodology provides a structured approach to setting up and deploying the platform around your organisation’s operational requirements.
Forcelink is ISO 27001 certified, with role-based access controls and full audit trails. It is delivered as cloud-based software as a service (SaaS). Its security approach is aligned with POPIA, GDPR and Cyber Essentials Plus, supporting controlled access to operational information and traceability of activity within the platform.