Solutions
Customer Relationship Management
Every customer request, contract and conversation, connected to the work that resolves it.
Keep customers informed with a complete view of their service.
When customer records sit apart from operations, every query becomes a phone call to the field. Forcelink keeps the customer, the request, the job and the invoice on one record. Customers log and track requests themselves, and your team answers with facts instead of guesses.
Transparent service
Customers log and track requests through portals and an app.
Faster response
Calls and tickets become dispatched jobs without re-keying.
Fewer disputes
Contracts, invoices and audit trails sit on one record.
Pipeline visibility
Leads, deals and forecasts tracked alongside service history.
Key capabilities
Give customers a direct connection to your services
Customers log requests, follow progress and chat with your team through a branded portal or app.