Bringing more intuitive, intelligent AI interaction to your back-office and field service operations
Mobix is evolving to give users a more natural way to interact with Forcelink.
Instead of relying only on menus, modules and screens to complete tasks, users will increasingly be able to tell Mobix what they want to do and use AI to help carry out actions within the platform.
The next phase of Mobix, Forcelink’s AI-powered assistant, will bring AI-powered interaction across the Forcelink Back Office, making it easier for users to access existing functionality and complete everyday tasks.
Your Existing Forcelink Actions — Powered by AI
Forcelink already provides powerful functionality across every area of field service operations. From managing work requests and work orders to coordinating customers, resources, assets, materials and projects, the platform supports a wide range of activities across the service delivery process.
The next evolution of Mobix isn't about replacing those capabilities. It's about changing how users interact with them.
Instead of needing to know:
- Which module to open
- Where to find the right action
- Which screen to navigate to
- What fields need to be completed
Users can simply tell Mobix what they want to achieve.
For example:
“Create a work order for this customer and assign it to an available engineer.”
or
“Create a new customer and add these contact details.”
Mobix can then help translate those instructions into actions within Forcelink.
AI Across the Forcelink Back Office
Mobix is being extended across the entire Forcelink Back Office rather than being limited to a single module or process. The aim is to introduce AI-powered interaction into the actions and functionality users already work with across the platform.
Whether managing work, customers, resources, assets, materials or projects, users will be able to interact with Forcelink in a more conversational way.
With Mobix, users don’t need to know exactly where a function sits within Forcelink or each step required to complete a task. Instead, they can tell Mobix what they want to achieve, and Mobix helps guide the interaction and carry out the relevant actions within the platform.
You tell Mobix what you need to do.
Mobix helps you get it done.
AI-Powered Conversational Inspections
Mobix will also introduce a new and improved way to approach inspections.
With AI-Powered Conversational Inspections, users will be able to provide inspection information through conversation, while AI helps capture and structure the relevant information within Forcelink.
This results in a more intuitive approach to traditional form-based input and reduces the amount of manual data capture involved in completing an inspection.
Turn Documents and Images into Structured Information
Another capability being introduced to Mobix is chat-based document and image auto-fill.
Users will be able to work with documents and images directly through conversation, allowing Mobix to help extract relevant information and populate the appropriate information within Forcelink.
Instead of manually reviewing a document and transferring information field by field, AI can assist with extracting and structuring that information.
This can help reduce manual and repetitive data entry across everyday field service operations.
Understand Information Faster
Mobix will also introduce AI-powered summaries to help users access important context more quickly. This could include reviewing the history of a job, understanding recent activity for a customer or getting an overview of a project without needing to work through each individual record. The aim is to make relevant information easier to access when users need it.
From Navigation to Conversation
Traditional enterprise software often requires users to understand how a system is structured before they can complete a task.
They need to know where particular functionality is located, which module to use and which steps form part of the process.
Mobix introduces a more intuitive way of working with Forcelink. Users can focus on the outcome they want to achieve, while AI helps them interact with the functionality already available within the platform.
Expanding Mobix Across Forcelink
These capabilities form part of the first set of new features coming to Mobix.
The longer-term direction is to make AI a more integrated part of the Forcelink experience, helping users access functionality, work with information and complete tasks more seamlessly. Forcelink already provides the tools needed to manage complex field service operations. Mobix is being developed to make those capabilities easier to access and interact with.
Starting in the Back Office, Extending to the Field
The next phase of Mobix begins in the Forcelink Back Office, where AI-powered interaction will support the way users access functionality and complete operational tasks.
Mobix is also planned for Forcelink Mobile, extending AI-powered capabilities to field teams and bringing the same smarter, more natural approach to day-to-day field teams and operations.
Manage Your Field Service Operation with the Power of AI
The purpose of Mobix is not to replace the advanced functionality users already rely on. It is to provide a simpler way to access and use it.
This next phase expands the role of AI across the platform and introduces new ways for users to work with Forcelink, both in the Back Office and, in time, in the field.
Ready to Explore Mobix?
Get in touch with us to learn more about Mobix and the new AI-powered capabilities coming to Forcelink.
If Mobix is not currently available in your Forcelink environment, contact us to find out more about adding it.
Or, if you’re new to Forcelink, get in touch with our team to find out how Forcelink can support your field service operations.
